Does anyone know of any articles or write ups around this topic? I can’t seem to find any resources around this.
Think different users in the same organization that can see the same page of an application but because they have different permissions, content is displayed/organized differently.
User A and User B are using the application for different purposes but can both have access to the same page of the application. Feature 1 is crucial to user type A’s workflow, so it’s more front-and-center. While for user type B, Feature 1 is hardly used, so it’s tucked away in a junk drawer button or website footer.
My concern is that these inconsistencies in the UI would cause confusion if User A ever saw User B’s version of a page. Additionally, if a user’s permissions change, now a familiar page becomes very different.