How do I transfer web hosting without EPP code?

Okay, I'll try to be brief, and I'm sorry if this is not the place to do it. I am a bit desperate.
I'm out of time. I have a business website and the hosting service will expire in the next few days.
The hosting company belonged to my late ex-boyfriend.

I can not automatically renew the services so I want to do a hosting transfer.
However, I can not retrieve the EPP code because the administrator obviously can not be contacted.

I went there to the control panel (Customer Control Panel) and the transfer option for the hosting is broken (the page will not load).

Do I have alternatives here?
How can I transfer it without this code?

Cheers,