I have just downloaded office suite on my computer – I got access to it from my university. It downloaded fine and the apps open with no issue but they won’t let me sign in. I am trying to set up OneNote first as I’ll use it the most. When I try to sign in it says that it cannot load my first Notebook and to sign-in using a Microsoft account or account assigned to you by a work or educational institution.
The instructions my uni have given me is to use my university email (which works when I access office suite online) but it sends me the same error message. When I try to create an account with this email it says it already exists. It’s all a bit circular.
I’ve tried using the troubleshoot instructions my university have provided but they are confusing and not very helpful.
Anyone got any ideas?