office365 – Microsoft Office files get stuck on ‘Processing’ when opening, when within the OneDrive folder

I’ve just received a new laptop for work and am having issues with opening Word, Excel, etc. items that are within the OneDrive directory.

They get stuck on this ‘Processing’ screen when loading a file that resides within the OneDrive folder:

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I can open documents that are not within the OneDrive folder without any issue.

The issue is described here and I have run ‘%localappdata%MicrosoftOneDriveonedrive.exe /reset’ as described here.

This fix didn’t work, so I:

  • Copied all of my files to a safe location
  • Uninstalled OneDrive
  • Deleted all the items under the OneDrive directory
  • Renamed ‘C:UsersparicharAppDataLocalOneDrive’ to ‘C:UsersparicharAppDataLocalOneDrive-Old’
  • Restarted my PC
  • Re-installed OneDrive

This didn’t resolve the issue.

I then:

  • Ran a full online repair on Office (followed by a reboot)
    This also didn’t resolve the issue

I then disabled Office File Collaboration as described here. This did resolve the issue, but I would prefer to have this functionality enabled.

How can I resolve the Office/OneDrive issue, whilst having Office File Collaboration enabled?