A short time later, I clicked on one of your emails and entered the client area. After opening the chat window, I had a brief conversation with Alex and was thoroughly impressed. Now let me be clear. When I feel as though I have gotten bad service, I believe it is my responsibility to report it so that a business can take whatever action they deem fit to improve service. At the same time, if I can complain, I also have the responsibility to compliment service that is better than expected.
I felt it necessary to open up this ticket due to the absolutely excellent support I received from Alex. In fact, I had made it all the way to checkout and then decided not to finalize the purchase due to the fact I didn’t like the auto renewal I was being forced to accept.