security – If there are two identical Nokia 9 phones, why did one of them stop getting updates in 2019?

How come two Nokia 9 phones have the same model, phone service provider and location, but one of them insists there were no updates (neither security nor Android itself which should be 10, not 9, by now) after 2019?

You can see Nokia had many security updates after 2019.

Neither taking out the sim card nor a factory reset helped with this.

This phone is Android One, so it’s even more concerning.

Phone model

Your system is "up to date"