Morocco was banned last month while I was there on vacation. I had tickets with BA. At that time, some flights were canceled, but then so-called rescue flights were resumed.
Airlines such as Easyjet and Ryanair already offered their customers seats on these rescue flights (if their flights were canceled). BA not. BA has not informed me of a flight cancellation. I found out from the news.
When I called BA, they told me they had no flights. They offered me flights in April (which were actually canceled). They later introduced additional rescue flights and of course didn't offer them to me – why would they if they could sell them for £ 300 each? After I returned to the UK, I asked her to pay for my new Ryanair ticket (for £ 300 per person). They offered to refund my original tickets (£ 180 return)
The wording of the law is given below. It says I should be able to get a refund or a satisfactory diversion. Of course, I want them to provide redirection (or costs that cover this).
Do I have a legal position if I am to make a claim against them? I had the impression that airlines were legally obliged to buy you tickets (from competitors) if they canceled flights from numerous stories that I read before, or is it only if they refused to allow you to board?
Note that the delay compensation does not apply here as I think this is an exceptional circumstance. However, airlines should offer redirection or reimbursement in this situation.
(12) The difficulties and inconvenience to passengers caused by flight cancellation should also be reduced. This should be done by prompting airlines to notify passengers of cancellations prior to the scheduled departure and to offer them appropriate redirection so that passengers can take other precautions. Air carriers should compensate passengers for failing to do so unless the cancellation is made in exceptional circumstances which could not have been avoided even if all reasonable measures had been taken.
(13) Passengers whose flights are canceled should either be able to refund their tickets or be diverted under satisfactory conditions and should be properly looked after while waiting for a later flight.
EDIT: https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Cancellations/Medium-haul-cancellations/ suggests that there is a right to redirection. No requirement is mentioned for this.