I run a site that hosts Android apps and APK files. It's a pretty big site with roughly 500,000 entries.
I recently tried Vultr Cloud Hosting. The site has some traffic, of course, so I put an above-average load on the CPUs and the network.
I received Safe Browsing Report tickets in my Vultr account almost immediately
We will notify you of malicious software that Google has discovered on your servers. Please review the following warnings:
I've browsed through them, most of them were simple, clean files, I scan them with ~ 50 antivirus software using the VirusTotal API, some had reports on ads / adware and I removed them, but just to be clear that this was the Types of files are These are also accepted on Google Play (same number of false alarms or files with ads).
I tried to explain it to them. You keep telling me that "Google is the complainant" and not her. I told them that if Google actually sent these complaints, they would have to have an original email or something similar.
After asking three times and pretending not to see my question, They told me I had 48 hours to move my domain because my account is closed.
– The actual files are not even in the Vultr network, but under a "download". Subdomain because this other host offers unlimited 100 Mbps traffic and site brands around 24 TB of traffic per month.
– I checked all Google services (Google Webmaster console, Google Safe Browsing report). Everyone says they have no records and the website under these Google services is clean.
– Google AdSense ads are also displayed on the website. Strict guidelines apply to AdSense websites.
Nevertheless, Vultr claims that Google sends these complaints, but refuses to show me the original "complaint".
It looks like they just want me to go away because it is more profitable to house customers who pay and use little resources.
Due to the size of the website, legitimate complaints can also arise. There was one such complaint and I removed this file in less than 24 hours. However, I found that many complaints from competitors are abusive. As far as I know, the DMCA law enables me to make a counter notification.
For example, Coinbase pays a company called RiskIQ to take out competitors. This company has reported most of the Bitcoin wallet applications on my website and claims to be infringing Coinbase's copyrights. These apps have nothing to do with Coinbase except that they are other wallet providers. And ISPs like Vultr have their backs free without a minimal investigation. None of these complainants replied when you contact them.
You can also take people's ads offline by making a false DMCA claim with Google. These automatically take ads offline and then activate them manually after you have proven that the claim was improper (takes about 7 days). The abuser can then take them offline again immediately. It's crazy.
So Vultr, can I please see this complaint from Google? Ticket # DHZ-84ODO