I have a specific problem with a specific desktop computer and a specific Ethernet wall socket. I've tried different approaches to fix the problem. Please read this post carefully as I describe it.
I have connected a desktop computer (details at the end of this article) to an Ethernet wall socket in my apartment. A few days ago I noticed that the internet was going to be interrupted for a short time. This was noticeable for the first time in a loss of video quality during streaming, but was also reflected in longer initial connection times when the computer was first switched on, regular changes to the network status icon and a disconnection from online gaming.
Of course, my first approach was to replace the Ethernet cable with another one. This did not solve the problem.
Next, I made sure that all WiFi connections in my device, such as B. on my mobile devices, work normally. There are no problems with the WiFi.
Next I tried to connect my work laptop to the same socket that the desktop computer used. I disabled the WiFi connection to the laptop to prevent switching if the signal fails. However, there were no problems using the laptop in the same socket that the desktop computer used.
I have a second wall outlet in my home office area, so I tried to take the desktop I was working on and connect to it. It gets interesting here. The desktop computer had no problems with this connector. In fact, I have been able to play an online game without interruption for a significant amount of time. Granted, the monitor in my home office is not in HD, so the download bandwidth requirements may be lower. However, they would still have been important and when I put them in the first socket there were still problems, even if no user programs were active.
I tried running the laptop on the first socket and the desktop on the second socket to see if the Windows Event Viewer detected disconnections but none were received on both computers.
Finally, I tried to connect the laptop to the first socket and to power it via the same power strip as the desktop computer with the desktop computer and its peripheral devices (speakers, external sound) (amplifier, monitor) all run at the same time. However, the event viewer did not find any connection problems with the laptop via the first socket, nor was it switched to battery power.
To summarize this problem JUST occurs with the desktop computer, and JUST occurs with this one particular jack.
That puts me in a kind of catch-22. I can't bring the desktop to the store (there is still a guarantee) and claim that there is something wrong with the ethernet card as it indicates that it is working properly in another socket. I cannot call my ISP because they indicate that the WiFi works, as well as the first socket with a laptop and the second socket with both computers. I can't get my building to look at it because they indicate that the jack with the laptop is working properly.
Any suggestions would be appreciated. Follow directions.
Aeon 1080 Gaming Tower, Intel Core i7-7700, 3.6 GHz Quad-Core, 8 GB DDR4, 1 SSD with 240 GB and 1 hard disk with 1 TB, RealTek PCIe GbE family controller, Windows 10 Home 64 bit
Lenovo ThinkPad, Intel Core i5-8250U 1.60 GHz, 8 GB RAM, 256 GB SSD, RealTek PCIe GbE controller, Windows 10 Pro 64 bit