Support for the roles and duties of employees

Quote Quote by EnneneAndNennene
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Hello,

I will be hiring an interview as a support person in a web hosting company and would like to get to know some roles and responsibilities of the support staff.

The biggest question that you have to ask is what problem you want to solve by hiring this support agent.

Usually, most support staff members handle tickets, phones, and live chats. Is this the first support agent you hire? As a result, your decision making process varies greatly with the person you hire, to see if they have the resources (other support agents) you can rely on, or if they are defining the processes to help.

Support can affect your business. Therefore, it is imperative that you hire the right people. They represent your business in many ways and make sure your customers are happy when they come to you for help.

If you can set some other goals that you have in mind for what you want to achieve, I would be more than happy to give you more insight.