Please read this and consider taking action against this fraud company wherever possible. That happened to me:
Remember: I've been in the hosting industry for a little over 9 years. During that time, I had problems with bad customers, where IP addresses were blacklisted for a number of reasons. These reasons could be hacking, phishing, spam, or anything you might consider outside of the limits of legitimate online behavior.
I have worked with organizations like Spamhaus, Sorbs, Barracuda and many others, but today I had to deal with this new company (for profit): www.spfbl.com.
When an IP address is blacklisted, the companies above (with the exception of spfbl.com) usually have automated methods that you can use to delete an IP address if the old customer has been removed from your network or you have ended the client. Etc.
The first thing to understand is that we don't borrow IPs from an ISP, we have our own IPs from RIRS (lacnic, mature, etc)
Today I have a client that rents a very simple VPS server with an IP address that was previously misused by another user. The new customer notices the problem and tells us so we want to take action immediately. One of the most frustrating mornings that have ever tried to solve this problem.
I emailed the company (they are in Brazil, their English is not the best). No Answer.
Your website has a WhatsApp number for contact. I thought it was cool and contacted them.
The guy comes to chat, asks me what it is about, I explain what I said before: old client has listed the IP, new client has the IP, I have to delete it.
what happened next was kind of crazy.
1. You stipulate that there must be an MTA behind the IP so that an IP address is deleted. Then they refuse to clear the list if you are the IP ISP OWNER. Yes, you read that right, if you are the OWNER of IP, you won't do anything to delist it. The only way to delete an IP is to contact the person who manages the MTA over that IP (my customer) and the MTA must be RFC 5321 compliant (…).
2. If there is no MTA behind the listed IP, the deletion is simply refused, even if there is no customer on this IP. You claim that because you don't have a user for that IP, it doesn't harm your business. Then I asked the guy if I wanted to protect my network's reputation, what I could do. He just said the following: If there is no MTA on the IP, there is no way to delete the IP. End of the story.
3. Asked for feedback loops: According to him, we as an ISP have to send an email with all our prefixes to his personal email address: firstname.lastname@example.org so that the case can be "investigated" and then when If you’re welcome, get in touch to let you know if they can configure a feedback loop for you.
4 No classification system. When I asked this guy for an IP address that is listed, but the customer had already been terminated without using an MTA for that IP, and after the reputation cleanup process for the IP, he said: This IP was not listed by reputation status. Its reputation is neutral in the SPFBL P2P network. It is only labeled as 127.0.0.4.
However, this is the ********************************************** ***************************************.
This company, which hasn't even finished its website, messes up Portuguese and English, a technician who has no idea what a reflection is, his ruthless methods of listing IP addresses, and his unwillingness to acknowledge that we are IP address holders who request a Delist, and many others that I am certain will take place, are a good reason to delete their pointless SBL data from all of the servers you manage.
Your management email address is email@example.com. I recommend that you contact them regarding this procedure.
I understand everyone wants to make money, but it's not the right way to take your network / reputation hostage from people who really don't know what the hell they're doing.