I am using this module for Global Payments / Realex Payments for Magento 2.2.2 store form Magento Marketplace
"name" : "realexpayments/hpp",
"description" : "A Magento 2 module for Global Payments HPP payments",
"type" : "magento2-module",
"version" : "2.0.0",
Using Hosted Payment Page in One Step Checkout – Embedded HPP
After user completes a successful transaction they are not being correctly redirected to the correct url page and the order is not showing in my admin emails – been having this problem for months now with no help from Global Payments at all – very frustrated they not answering calls or emails!
I am unable to process the order and complete it. And get confused as to payed orders and failed already sent out several orders when they were no payed for by mistake because of this problem
If we select other payment options such as Bank Transfer the order and emails goes through fine and it redirects user to success page
I get instead emails see below
wirelessbridges / 511 Alerts
Please be advised the following alert(s) appeared on our system as we were unable to connect to your response page.
Time Account Order ID URL / IP
Explanation of this alert in more detail:
As you are using the Hosted Payments Page, this means that your customer is redirected to a secure payment page hosted on the Global Payments servers to enter their card details.
Once the transaction is processed, we return the transaction response – and your customer – to a nominated response page on your servers.
In this instance we could not connect with your response page to notify you of the transaction response, and so this alert was generated.
What do you need to do?
This particular transaction may have been successfully authorised but as we could not connect to your response page, it is important that you check the status of this transaction to ensure no orders are missed. The RealControl reporting tool can be used to check the status of this transaction.
Why does this happen?
As all communication with your response page happens via the open channels of the internet, connections can be dropped from time to time which will result in a 511 alert.
A high incidence of 511 alerts may indicate an issue with your response page and may warrant further investigation.
If this occurs, Global Payments can enable logging on your transactions, which will allow us to get more information around the response received from your particular server, which may help determine the source of the problem.
Additional Configuration Information:
We recommend you set Success and Failure text which will be displayed to the customer in the event we can’t connect back to your response page by navigating to the Client Settings section of RealControl.
Global Payments ECOM Support
I am unable to upgrade to Magento 2.3 or higher because the site has many extensions and personalisation which is not yet compatible – and the extension version HPP 2.0.0 is the only one we can install on Magento 2.2.2 Please help this is nightmare