Q. How do I participate in Airdrop?
A. You must create an account on the official site. Then you have to verify your KYC. Then you have to do the tasks of Airdrop. You can find her. When your tasks are done, your Airdrop will be well recorded and reviewed. The time to approve Airdrop depends on the number of contributions received. Usually it can take 1 to 10 days or more.
Q. Why was my KYC not approved?
A. The KYC check is performed by sending the following information:
- first given name
- Date of birth
- Post Code
- Check the identity (front and back of the identity card)
- Image of your face with a paper with the inscription (VinDAX "shipping date") Example: (VinDAX 20/04/2019).
Q. How do I know when to receive my reward?
A. After approving your KYC and your tasks, VinDAX will usually send a message to your email with the results of your tasks indicating that 50 points have been credited for the conversion (1 point = 1 VD). You can also check this yourself by clicking on "Transaction history".
Q. When do I get the referral rewards?
A. Referral Awards will be credited to your account once your referral has been completed and your orders approved. (You do not need KYC to earn rewards per referral.)
Q. When can I convert my points to VD coins?
A. – After completing all the required tasks, your points will be added to your account. When the Airdrop program finishes, you can convert Point to VD (1 point = 1 VD). The time for the point conversion is on June 10, 2019 at 2:00 UTC.
Q. How can I use the 2FA check?
A. For users who do not have a good authenticator we recommend "https://authy.com". A very good authenticator, easy to use and 100% safe in two steps.
Q. I'm having trouble completing the KYC out of the application. What am I doing?
A. For users who do not have access to a PC to perform tasks or reviews, we also recommend the Puffin Browser application or a browser such as a PC browser, which allows you to access all search features while navigating. from a PC, but from your phone.
Q. I have lost my two-factor authentication application or have problems with it. What am I doing?
A. This problem is one of the most common problems that you need to solve daily. Please contact VINDAX support by e-mail: [email protected], Please ask VinDAX Support in your email to reset 2FA for you and then reinstall it. Follow this tip next time to help yourself: https://vindax.com/faq/google-2fa-guideline.html
Q. What should I do if I can not activate my account at registration?
A. If you have encountered an inactivated account issue, click Resend Confirmation Email to receive the confirmation email again. Remember to check your mailbox right after the click.