To put things in context, we have an app that allows users to earn money just by learning.
For this reason, we need to specify fairly closely which users are allowed to log in, as we obviously have limited resources and only "authorized" users are allowed to use the app.
We created an access code system and previously we asked how they found out about the app. After selecting an option, we ask you to enter an access code. It looked like:
The problem with this implementation was:
- Users were confused and sometimes turned off.
- Users who did not have an access code were confused as to why they could not access the app and left bad reviews.
So, now we are redesigning the process and our idea is to have only 1 text area where you can enter your access code:
With this new design, we hope it gets a lot clearer, and for those users who choose not to have an access code, we think they'll let the app run without earning money.
I wonder if all the experienced UX designers have encountered an implementation like this before.
Any tips or advice would be great. Many thanks.