Sorry in advance, if this is not the forum, but I would like to see some discussions and recommendations on this topic. I think the hosting industry has proven that it has some of the most affordable and effective outsourcing support companies.
I am looking for a team of few technicians for a 24-hour live chat support five days a week. These will not be for a hosting company but an android app service provider. In terms of abilities, it's easier than web hosting, because anyone who uses Android and likes to tinker with it should be able to handle the location. Things like restore Google backup, set up calendar entries, delete apps, buy a product, shipping time, etc.
The reason why I post here, and not in the area of job opportunities, is that we have to cover this at a relatively low cost because the website they need to support is very small. Scalability is of course desirable if an unexpected traffic wave occurs. This makes outsourcing support companies a perfect candidate for the position.
The company concerned receives max. 30 Zendesk tickets per day, so you can guess how many chat requests there would be.
Let me know if you have any suggestions below