I have several WordPress websites. And a problem with one.
I just wanted to check if this is something common that happens to everyone or if I should insist that the problem be resolved. Here it is:
The setup includes two websites in two different languages, each with its own cPanel stand-alone WordPress installation, but set up in the same way (plugins, design, design, anything) except language. Say they are:
example.com ("Croatian" version)
If a visitor wants to sign up ("subscribe") to my website, they will receive the following confirmation email (after entering their username and email):
To set your password, visit the following address:
And that works perfectly for the English website.
However, the Croatian website sends (practically) exactly the same message, only in "Croatian". So it goes like this:
Korisničko ime: WHATEVER_VISITOR_CHOSE
Za postavljanje lozinke, a year ago with address:
The rest is the same (left), just with example.com instead of english.example.com.
These messages are blocked by the hosting provider's SPAM filter (Only the Croatian, the English will be sent). I can ask Tech. Support to "release" them, but I would prefer not to have to do that.
Is that a normal thing?
The fact that confirmation emails are virtually all the same (only the username is different) and have no "unsubscribe link" is why they are often treated as spam?
To put it another way, is it reasonable for the hosting provider to fix this? And if that's not the case, it's reasonable to expect that these problems will not occur with most (reputable, high-quality) hosting providers, so I could try / expect a change of hosting provider to solve the problem ?
Technical Support suggested that I change the content of the confirmation email, add a "unsubscribe" link, and change the text.
That would require another WordPress plugin, or editing the sub-theme functions.php (I guess not sure how to do it exactly, it would have to figure it out).
Of course, if it is common to list these emails as SPAM, there is no other way. However, I have some doubts:
– In the last three years (2 different hosting providers) there were no problems with it.
If this is the case, most WordPress owners would deal with this issue and edit the email form, and I have never heard of it (could just be uninformed, so I ask here).
Thank you in advance for any help and information.
Hosting will check it, maybe solve it, we'll see. I just want to see if my "insistence" on it was reasonable (or rude?) And what options I have if it is not resolved.