I am currently working on an application in which users execute a task flow distributed over several pages.
For this application, I am considering using a progress tracker / stepper UI element. However, I am not convinced of the actual added value of such an element. Does it help the user? Does it increase the graduation rate? What are generally the most important properties that are of value to the user?
I am looking for current, empirical research. I found many articles online, for example:
Progress control in UX design
Quote: "If you know how many steps you need to take in the process,
They are more likely to complete the process. "
Problems with this statement: There is no indication
and empirical evidence suggests that some of this statement is lacking
important nuance (reference).
Progress Control in Web Design: Examples and Best Practices
Quote: "Progress Tracker are designed to help users find
multi-level process and it is important that such trackers are well designed
to keep the users up to date on which area they are currently located
on which section they have completed and what tasks remain. "
Problems with this statement are the same as in the previous article. in the
In addition, three important aspects of a progress indicator are mentioned:
Keep the user up to date with the location, completed and completed work
Tasks remain. There is no empirical evidence to which reference is made (1)
A progress bar actually does all these things and if so
is good; and (2) shows that these three important aspects are real
crucial for a good user experience.
So far, I have mainly encountered resources where I only have to take these statements at face value. Knowing that some statements are not nuanced or simply wrong, it seems unwise and disregarded the purpose of a well-informed UX design, just to assume that they are true, and to implement them.
My question now: Can someone point me in the right direction for actual, empirical research, or for a proper, structured analysis of the user interface elements for progress control / steppers / indicators and their actual pros / cons / effects?
So far, I have looked at:
But these sites are pretty hard to search for and terms like
progress indicator and the likes do not show much useful information …