We currently have one very easy Onboarding process when signing up for the platform.
It consists of 3 screens:
- Welcome to the platform
- Ask for personal data (birthday, gender, place of residence, country, place of birth)
- Ask you to write a brief description of yourself and select soft skills from a drop-down list and professional skills from another drop-down list.
You can say that we are asking for some sensitive data, but the reason is team matchmaking. We want to group users based on their current residence and the combination of soft and hard skills. However, the onboarding process is not motivating and more aggressive.
When I read about various onboarding methods, I mainly collected information that there should be an introduction to the platform and then a kind of tutorial (in simple terms). However, I could not find any information about how users can effectively retrieve data while onboarding.
How can we make it more motivating for users to complete onboarding and not skip? Is there a logical order, which questions must be asked first and which ones last? Do you make it gamified? Maybe make chips instead of dropdowns?