I hope I am in the right place. If you have an account with Bluehost with a simple WordPress website and an email address (and whatever database WordPress requires). In the past I had a different control panel and on it was a backup and restore utility. Backed up everything at Bluehost and copied the file to the local computer. Easy.
Recently I had another control panel (I hung on the old one as long as possible, but …) and the "old" backup / restore is gone and will be replaced by Site Backup Pro. I came to Site Backup Pro and tried to figure out how to use the "Site Backup and Restore" version because I do not need or want the "Pro" version, which charges a monthly fee.
"As a courtesy, we regularly back up your hosting files and databases – usually daily, weekly, and monthly – the latest backup files are available below, but here you can do no good Download them Back up your data regularly on your home computer, especially before you change or update your site, so you're ready for an emergency.
(I wanted to insert a section of the page here, but did not find a way to insert a picture.)
So make backups. All I have to do is download the backup to my home computer … I wonder why they do daily, weekly, and monthly backups, except that only the monthly backup is complete and the others are incremental or so?
Well, I called … I rarely call and in the past the service was generally reasonably good. Not so today. It sounded like a party in the background, I can not understand the strongly accented English and he can not hear me. Never got an answer, and after the third time on hold for him to look something up, nobody came back. It just got dead.
Called again. This time I was told, after some back and forth, that "Yes, I can send emails to our # 2 Level 2 people who have the backups and can create one available?" HUH? How does this fit with "Download these backups regularly to your home computer"?
On the same page is a section below that says:
Your public_html directory
Browse – Download – Restore
Your home directory
Browse – Download
Restore your e-mail messages from a system backup or upload
MySQL databases and tables
Browse – Download
I assume that my home directory contains the public_html directory AND the email folders, because the email messages do not contain a "backup" but just a restore.
So I chose Home Directory and Browsed.
I could see a list of folders and files. Chosen them all, clicked "Download ZIP" and got the message "Download is being prepared". After a few seconds, a screen appeared with the message "Backup and Restore Basic" with the button "Backup and restore" and "Backup" and Restore Pro "trying to increase the monthly fee. (Again, I would insert a snip , but I see no way to insert a picture inline.)
Press the Backup and Restore button in Basic and return to the page I just left …
Sure, I have no idea what I'm doing …
If Bluehost creates backups that are created daily / weekly / monthly of everything on my site, HOW do I follow the instructions to download them regularly?
If not, HOW do I backup everything to download?