Linux – Java application on oc4j: Parts work as a program but fail when run as a service

I'm managing a pretty old application based on Java 1.4 and the oc4j container on Linux. Apart from the problems of antiquity, I came across one for which I can find no explanation. If I let the container glass run manually /usr/lib/jvm/java-1.7.0/jre/bin/java -jar oc4j.jar The entire application works properly, each of its parts. But if I do it as a service sudo systemctl start oc4j.service There are parts that fail. The one who causes me a headache raises this mistake:

ERROR:        Error code:<> es.gtd.coga.portal.entitylist.ScrollableList.DoStartTag() error  
Error message: Attribute (embdTicketsList) not found 

I understand that this bug is not very helpful because it is typical for the application, but the logs contain absolutely nothing. It occurs immediately when a function is run (Generate and Publish a Report), which is not possible by manually running the application. If anyone knows what can happen, it would be helpful.

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user journey – Are the customer service representatives and the customer two different people or different roles?

Are personas and roles different in each scenario?

Although I did my reading about roles and personas, I am a little confused about this topic with the context in which I work.

Scenario – One day Bruce(Customer) detects that his water heater is faulty and calls the company XYZ to arrange a repair. John(Customer Service Representative) answers the call and assigns bob(Technician) to install a water heater.

John, Bruce and Bob are these 3 people? or are they considered as 3 different user roles interacting with the XYZ service?

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