This is a UX / documentation problem combined with a Windows problem. Hopefully this is the right place to publish it. I couldn't find a Stackexchange site that focused on documentation.
In my documentation for my cross-platform application (OSX / MacOS and Win10) I explain how these operating systems use different keystrokes before they reach the application. This affects which keyboard shortcuts can be ultimateized at the application level. Every operating system does this differently (and then there are the menu calls CMD key vs. control key and the like). Also, the user can override some of these things (at least on Mac … more on that below.) So it's something I want to cover well.
My application can map any internal function to any key combination that it reaches. but what keyboard shortcuts indeed The range depends on which keyboard you have, which operating system you are using and at least on a Mac, as well as the keyboard settings of the user.
So on OS X / MacOS, I'm referring to the
Keyboard Preferences To refer them to the operating system's default user settings, they may want to review and / or change whether they want to change which keyboard shortcuts are actually available at the application level. I am primarily an OS X / MacOS user and I am sure that I am using the right terminology and pointing them to the right facilities.
However, I am unable to point the user – ideally so precisely – to a similarly practical Windows settings function so that he "gets" it the first time he reads it. I found this, which seems to mean that there is no such facility, default … but I can't find a built-in way to manage such things, so maybe this kind of find-it-and-add-it- on facility is all there is?
If there is something standard where the hell is it? And what would it be called?