windows 10 – HP Probook 450 G5 Showing no internet connections but it connects normally for browsers (for example) but not Mictosoft Services

The Laptop can’t connect to Microsoft services such as Windows Update or Microsoft Store but can connect normally in web browsers for example

This issue happened to my friend and he has tried the following methods to try and solve it:

  • reboot
  • Network Adapter Driver Update
  • Network Reset
  • turning off Firewall
  • Reset ipconfig
  • ipconfig/release
  • ipconfig/renew
  • ipconfig/flushdns
  • manual ips and dns, and setting google dns as primary

so should he format the device or is there another solution he could try?